Model Civil Service: The Three Imperatives for Civil Servants

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Stand and Deliver: Working in public service is no easy feat. Today’s governments face increasing obstacles to achieving their primary mission: serving the public. Refreshed management approaches and new technologies can help.

From McKinsey Newsletter: Civil servants are responsible for maintaining a stable, well-functioning government, and their work touches almost every aspect of people’s lives. They are also faced with numerous challenges, such as the public’s declining trust in government, technological changes, polarization, and geopolitical tensions, while dealing with the pressure to “do more with less.” So how can public service organizations help civil servants navigate these challenges and stay focused on the important mission of serving the public?

Refreshed management approaches have become critical amid new technologies–effective collaborations with the private sector, and advances in attracting and developing talent are warranted. By taking advantage of newer tools and tactics, the modern civil service can help governments better deliver for their people.

Check out this new article to understand the three imperatives that are critical to the success of modern civil service: improving the citizen experience, boosting government productivity, and catalyzing economic growth and innovation in the private sector.

In order to stand and deliver, three imperatives for civil servants are: Improve government productivity under increasing fiscal pressure; Support innovation; Systematically tackle shortcomings in citizen experience. More here >


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